Accessibility Statement

Last updated: November 3, 2026

Our commitment

DoughOps is used on the bakery floor, at the register and in the office, by people working fast on phones and tablets, often with flour on their hands. We want everyone on a bakery's team, and every customer of a bakery that uses our online ordering pages, to be able to use it. We design and build toward the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What we do

Touch targets: interactive controls on phones and tablets are sized to at least 44 by 44 pixels (WCAG 2.5.5 and 2.5.8).
Keyboard: pages and dialogs can be operated from a keyboard, with visible focus.
Screen readers: controls carry accessible names, dialogs are announced, and icons that convey meaning have text equivalents.
Colour and contrast: the app offers light and dark themes, and we do not rely on colour alone to convey state (for example, stock levels and task status also use text and icons).
Motion: animation respects the operating system's reduced-motion setting.
Language: the app is available in English, Spanish and Chinese.
Review: new screens are checked against WCAG 2.2 before release, and an automated accessibility check runs on our test suite.

Known limitations

We are candid about where we are not there yet:

Some charts on reporting pages are visual only. The underlying numbers are available in the tables and CSV exports beside them.
PDF documents the app generates (production sheets, invoices, labels, receipts) are not yet tagged for screen readers.
The photo-based waste capture and the AI design studio depend on a camera and on images, and have no equivalent non-visual workflow yet; every waste entry and custom order can also be made from the ordinary forms.
Third-party components we embed, such as the Stripe payment terminal screens and map tiles, follow their providers' accessibility practices.

Online ordering pages run for bakeries

The ordering, membership and gift card pages a bakery runs through DoughOps are built on the same components and standards as the app. A bakery can add its own branding and text to those pages; we cannot guarantee the accessibility of images or text a bakery supplies, and we ask bakeries to describe their images.

Tell us about a barrier

If any part of DoughOps is hard for you to use, we want to know. Email support@doughops.com with the page or screen, what you were trying to do, and the assistive technology or browser you were using if relevant. We reply within two business days, and we treat accessibility problems that block a task as defects to fix, not requests to consider.

Formal complaints

If you are not satisfied with our response, reply to the same thread marked "Accessibility complaint" and it is escalated to the founder. Nothing in this statement limits your rights under applicable law.

See also our Privacy Policy and Terms of Service.